Strayer JWI550 Knowledge Check 2 Latest 2020 October

JWI550 OPERATIONAL EXCELLENCE

Knowledge Check 2

Question 1Which of the following process types is the best fit for producing high volumes of a commodity liquid detergent?

A. Job shop

B. Batch flow process

C. Machine-paced line

D. Continuous flow process

Question 2Which of the following process types is the best fit for producing a wide range of consumer electronics (several product categories, where the mix of demand among the categories is quite stable) characterized by very short product life cycles and a rapid rate of new product introduction?

A. Job shop

B. Batch flow process

C. Cell

D. Continuous flow process

Question 3True or false: A highly customized product could typically be produced more efficiently in a continuous flow process than in a job shop.

True

 False

Question 4Reliance on human judgment and expertise becomes ______ efficient when the degree of proceduralization of a process is _____.

A. least; high

B. least; low

C. least; medium

D. most; medium

Question 5With multiple departments arranged by resource type, conventional general hospitals are _____. The routes by which patients flow though departments are highly variable and depend on the condition for which a patient is being treated. However, at the beginning of cold and flu season, a hospital designates an area only for flu shots. There are four stations in the area for flu shots: registration, blood pressure check, shot administration, and debriefing. All patients flow through the four stations in the same order. This type of process most closely resembles a(n) ____.

A. job shops; unpaced line

B. continuous flow processes; machine-paced line

C. unpaced lines; machine-paced line

D. job shops; batch flow process

Question 6Which of the following is most important in designing and/or managing continuous flow processes?

A. Scheduling work so that workers are fully utilized

B. Keeping raw material inventories low

C. Matching system capacity to demand

D. Keeping work-in-process inventories low

Question 7How does the cost of learning change as the division of labor increases (having more workers, doing more narrowly defined tasks)?

A. It tends to decrease at first but eventually starts growing again.

B. It tends to increase at first but eventually starts decreasing.

C. It tends to decrease with the growing degree of division of labor.

D. It is unchanged by the division of labor.

Question 8True or false: Consider the differences between a high-end stock brokerage, where each client is assigned to a specialist and each client receives an individualized portfolio, versus a mutual fund, where there is a much higher volume of clients, with each client receiving the exact same portfolio (the bundle of securities that the fund holds). In Figure 4: Product-Process Matrix in the reading, the high-end stock brokerage would be positioned above and to the left of the mutual fund.

True

False

Question 9Last month, a processing facility (such as a check processing facility or a distribution center) transitioned from an unpaced assembly line to a machine-paced assembly line, so that now work is done to the product while it stays on the conveyor belt. Yesterday, the worker at the bottleneck station was replaced by another worker who works more slowly than the original worker (and nothing was done to compensate). Which of the following is most likely to result?

A. Inventory piles up before the new bottleneck worker.

B. Quality problems occur.

C. Cycle time increases.

D. The direction of the workflow changes.

Question 10Which of the following is usually TRUE?

A. a. Cells have a slower quality feedback loop than do job shops.

B. Cells have a faster quality feedback loop than do job shops.

C. Cells have a similar quality feedback loop to that of job shops.?

D. Quality feedback loops cannot be compared in general terms between cells and job shops.