City Hospital is a public, 500-bed hospital located in a major

Question # 00638676
Subject: Education
Due on: 09/02/2022
Posted On: 09/02/2022 04:51 AM
Tutorials: 1
Rating:
4.9/5
Question Dot Image

Boston University Juan Assigns Maria the Unsatisfactory Performance Criteria Quesions

City Hospital is a public, 500-bed hospital located in a major northern U.S. city. The hospital caters to many indigent clients, but it is known for its strong medical residency program and research conducted in conjunction with the medical school.

Characters

Maria Rawls, employee

Juan Gonzalez, immediate supervisor

Connie Grant, manager

Gary Tibbitts, human resource manager

Situation Background

Maria Rawls has been working in the accounting department of City Hospital for 18 months. Before that, she worked as an accountant in her uncle’s small accounting firm.

While at City Hospital, Maria’s performance evaluations have been low to average. So far, she has received three periodic performance evaluations and a 2 percent raise that was given to all employees. Maria, however, did not receive a merit raise that was awarded to some of the higher-performing employees in her department.

Maria has not been able to keep up with the procedures involved with the new accounting software the hospital recently purchased. She has fallen behind with her work despite working late. Maria must frequently consult the operating manual for the accounting software, although none of her co-workers seem to be having the same problems learning the new software.

Maria’s previous supervisor at City Hospital seemed more willing to work with Maria and overlook some of her performance deficiencies. Maria’s new supervisor, Juan Gonzalez, appears to have more stringent standards and has come to the HR department requesting assistance with respect to resolving Maria’s performance issues.

Maria's Background

Accounting has never been her passion, but Maria wanted a stable profession. While working on her degree, she was employed part-time as an accountant in her uncle’s small accounting firm.

Maria has been working at City Hospital for 18 months. This is her first job after completing her Master of Accountancy degree at State University. She is taking the Certified Public Accountant (CPA) examination in stages and has already completed two sections. Thus far, she has passed one section and failed one section.

Maria got along really well with her previous boss at City Hospital. She gave Maria work she knew that Maria could handle, even though the official job description could have required Maria to perform additional (and unfamiliar) tasks.

However, Maria's new boss, Juan, is not as easy going. Maria doesn't like Juan, and Maria

thinks that he is out to get her. Also, Maria's having a hard time learning the new accounting software that was recently installed by the hospital.

Earlier this week, Maria had a meeting with Juan to go over her recent performance appraisal. During this meeting, Juan highlighted that she was late with 5 percent of her weekly reports and that she had an error rate that was 2.5 percent higher than the rest of the department. He also noted that she has not fully learned the new accounting software. Moreover, he commented that it seems as though Maria is taking a long time to obtain your CPA designation.

A few days later, Juan told Maria that he wants to meet with her, his immediate supervisor (Connie Grant, the manager of the accounting department) and the HR manager (Gary Tibbitts) to discuss putting her on a PIP. Needless to say, Maria is quite upset about being put on a PIP, but realizes she has no choice but to go along with it until she can find another job.

Questions

What seem to be the key performance criteria that Juan is using? Are they appropriate? Are these objective or subjective?

Is Juan doing anything illegal? Explain why you think he is or is not.

Determine what the PIP plan needs to contain. Then determine what resources, if any, that the organization needs to expend to help Maria.

The case makes it seem that Maria feels powerless and that she has no options but to quit or comply. Is this true, or does she have any options?

If you were the HR manager, what else could you do to resolve the situation? Come up with at least two different alternatives that could be used if Maria's performance is not better after the PIP. These alternatives should not involve firing Maria.

Dot Image
Getsolution Posted By :
Questions: 14930 Tutorials: 14929
Tutorials for this Question

City Hospital is a public, 500-bed hospital located in a major

Tutorial # 00637556
Posted On: 09/02/2022 04:52 AM
Feedback Score: Not rated yet!
Purchased By: 2
Getsolution
Posted By:
Questions:
14930
Tutorials:
14929
Report this Tutorial as Inappropriate
Tutorial Preview
The solution of City Hospital is a public, 500-bed hospital located in a major...
Attachments
City_Hospital_is_a_public,_500-bed_hospital_located_in_a_major.ZIP (18.96 KB)

Great! We have found the solution of this question!

Related Questions
Science Impact of Covid 19 on Maternal Health Care Essay
WLAC Science Impact of Covid 19 on Maternal Health Care Essay  identify a topic area and develop a problem- or issue-related topic within that area of interest. As you develop this specific to …
City Hospital is a public, 500-bed hospital located in a major
Boston University Juan Assigns Maria the Unsatisfactory Performance Criteria Quesions City Hospital is a public, 500-bed hospital located in a major northern U.S. city. The hospital caters to many …
FSU PHIL110 Discussion 3 Latest 2020 February
PHIL110 CRITICAL THINKING, ONLINE Discussion 3 Given the fast and steady increase in the homicide rate involving guns and the violence by criminals using guns in the United States, do you think …
First Draft: Expository Essay
Now that you have written the outline for your essay, it is time to write the first draft. Please access your resources by clicking the drop-down menu, selecting path, and then click course materials. …
Re: Topic 2 DQ 3
Create a digital presentation of 15-20 slides that would be used in a teacher in-service about families in crisis, in transition, and in abusive/neglectful situations. Your presentation needs to inclu …
Re: Topic 2 DQ 2
Create a matrix of 10 possible family structures, traditions, cultures, languages, and/or religious practices that you may encounter in a classroom. Address the following within your matrix for each a …
Assignment1
In this benchmark assignment, you will be planning a Wellness Fair for the students and families of your kindergarten class. The Wellness Fair will incorporate the mini-lesson plans you previously cre …
MKT301 Module 4 Case Latest 2019
Module 4 - Case PRICING; RECENT TRENDS IN MARKETING; AND SOCIAL, ETHICAL, AND LEGAL ISSUES Case Assignment Presenting the Marketing Plan Presenting to financers, your management team, client, or a …
Recent Questions
Walden HLTH6038/HLTH8038E Module 6 Final Exam Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 6 Final Exam Question 1 Religion plays a small and insignificant role in health behavior.  True  False &n …
Walden HLTH6038/HLTH8038E Module 5 Quiz Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 5 Quiz Question 1 Step 6 of intervention mapping involves evaluation.   True   False Question 2 The pa …
Walden HLTH6038/HLTH8038E Module 4 Quiz Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 4 Quiz Question 1 The coping appraisal construct of Protection Motivation Theory explains that when people believe a recomme …
Walden HLTH6038/HLTH8038E Module 3 Quiz Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 3 Quiz Question 1 Behavioral control is determined by a set of beliefs the person has that help or hinder performance of the …
Walden HLTH6038/HLTH8038E Module 1 Quiz Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 1 Quiz Question 1 A community level theory focuses on public policy.   True   False Question 2 The ter …
Walden HLTH6038/HLTH8038E All Assignments Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 2 Assignment APPLYING THE HEALTH BELIEF MODEL TO POPULATIONS The Health Belief Model (HBM) has been used extensively to crea …
Walden HLTH6038/HLTH8038E Module 6 Assignment Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 6 Assignment PRACTICAL APPLICATION OF THEORY/MODELS IN “REAL WORLD” SITUATIONS For this Assignment, you will id …
Walden HLTH6038/HLTH8038E Module 5 Assignment Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 5 Assignment APPLYING THE PRECEDE-PROCEED MODEL From an ecological perspective, the Precede-Proceed model has been used to …
Walden HLTH6038/HLTH8038E Module 4 Assignment Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 4 Assignment APPLYING THE SOCIAL-ECOLOGICAL MODEL The Social-Ecological Model (SEM) has been used to explain/predict behavio …
Walden HLTH6038/HLTH8038E Module 3 Assignment Latest 2024
HLTH-6038-1/HLTH-8038E-1 Health Behavior Theory-Spring 2024 Module 3 Assignment APPLYING THEORIES AND MODELS TO EDUCATIONAL INTERVENTIONS FOR TARGET POPULATIONS Creating educational interven …