UOP OPSCB574 Operations Management Reflection

OPSCB 574 University of Phoenix Operations Management Reflection

Assignment Content.

Reflection

Competency 1: Evaluate data-driven processes and approaches of an organization’s operations.

This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.

Operations Management

Explain what work in operations management looks like and what key operational decisions a firm needs to make to match supply with demand. Determine how to improve process efficiency by off-loading a bottleneck or how to balance a process by relocating work from one step to another.

Evaluate the Lean Philosophy

Choose 3 of the following questions to discuss:

1. • What is the Lean concept and why is it important to study?
   • How can Lean be applied to manufacturing and service processes?
   • Will Lean work in service environments? Why or why not?
   • Discuss ways to use Lean to improve 1 of the following: a pizza restaurant, a hospital, or an auto dealership.
   • Why is Lean hard to implement in practice?

Explain the relationship between quality and productivity under the Lean philosophy.

Reflection

Competency 2: Apply process improvement principles to enhance organizational performance and value.

This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.

Customer Service Essentials

Consider the following questions based on customer service essentials:

1. • Why are there economies of scale in queuing systems?
   • What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
   • Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?

Complex Projects

Consider the most complex project you’ve ever been involved in. Briefly describe the project, giving examples of the following as they pertain to the project.

1. • The work breakdown structure
   • Tasks
   • Subtasks
   • Work package

Were you on the critical path? Additionally, explain the role the project manager played in managing the project’s success or failure. Include an example.