BA544 Seeking the Assistance of A Supervisor Exam Practice

BA 544 UIU Seeking the Assistance of A Supervisor Exam Practice

Question 1

Stressful demands that are perceived as obstructing progress toward personal accomplishments or goal attainment are called challenge stressors.

1) True

2) False

Question 2

Role ambiguity is often experienced among new employees who haven't been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

1) True

2) False

Question 3

Most people appraise situations with high time pressure as rather stressful, and they also tend to appraise these situations as more hindering than challenging.

1) True

2) False

Question 4

Problem-focused coping refers to behaviors and cognitions intended to manage the stressful situation itself.

1) True

2) False

Question 5

Headaches, tight shoulders, and back pain have all been linked to a variety of stressors.

1) True

2) False

Question 6

Physiological strains that result from stressors include depression, anxiety, anger, hostility, and reduced self-confidence.

1) True

2) False

Question 7

Compulsive eating is an example of behavioral strain.

1) True

2) False

Question 8

Type A behaviors are often rewarded by organizations.

1) True

2) False

Question 9

Supportive practices are one way of helping employees cope with stressful demands.

1) True

2) False

Question 10

Normative-behavioral techniques attempt to help people appraise and cope with stressors in a more rational manner.

1) True

2) False

Question 11

First, the copy machine broke down, then the person in the next office started arguing loudly with another coworker, now Hannah can't find a pen that isn't out of ink. Hannah's head hurts, her shoulders are tense, and her back aches. The problems represent _____. The results are _____.

1) stressors; strains

2) strains; stressors

3) daily hassles; work outcomes

4) work hassles; daily outcomes

5) primary effects; secondary outcomes

Question 12

Job demands that tend not to be appraised as stressful are called:

1) secondary job demands.

2) positive demands.

3) routine demands.

4) noncompetitive demands.

5) benign job demands.

Question 13

_____ is a work hindrance stressor that occurs from incompatible demands within a single role that a person may hold.

1) Time pressure

2) Daily hassles

3) Role overload

4) Role ambiguity

5) Role conflict

Question 14

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank's number-one goal of customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.

The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job.

Phoebe's stress is related to a _____.

1) cognitive distortion

2) self-serving bias

3) nonwork hindrance

4) challenge stressor

5) performance hindrance

Question 15

Which of these is not a work hindrance stressor?

1) Time pressure

2) Daily hassles

3) Role overload

4) Role ambiguity

5) Role conflict

Question 16

Work-family conflict is a type of _____ stressor.

1) nonwork hindrance

2) primary work challenge

3) nonwork challenge

4) work hindrance

5) job enrichment

Question 17

Which of these is a nonwork challenge stressor?

1) Daily hassles

2) A positive life event

3) Role overload

4) A negative life event

5) Role conflict

Question 18

Which of these is an example of problem-focused coping?

1) Maintaining a positive outlook

2) Talking to a friend to release pent-up emotions

3) Taking time out to listen to some music

4) Seeking the assistance of a supervisor

5) Dwelling on less annoying aspects of the daily events

Question 19

Kristen attempts to address time pressure by working harder and seeking assistance in devising a strategy for accomplishing the work more efficiently. In the example, Kristen uses:

1) emotion-focused coping.

2) primary coping devices.

3) nonwork coping mechanisms.

4) problem-focused coping.

5) self-destructive mechanisms.

Question 20

All of these are examples of emotion-focused coping strategies except:

1) venting anger.

2) self-motivation.

3) engaging in alternative activities.

4) seeking support.

5) reappraising.

Question 21

Due to time pressure and heavy workload, Dan has developed high blood pressure and has started to show forgetfulness at work and home. These are examples of:

1) physiological and behavioral strains.

2) psychological and behavioral strains.

3) physiological and psychological strains.

4) internal and external strains.

5) psychological and cognitive strains.

Question 22

Depression, anxiety, and anger reflect _____.

1) physiological strain

2) psychological strain

3) behavioral strain

4) nonwork strain

5) cognitive strain

Question 23

George is a stockbroker in a leading brokerage firm. Recently, he has been assigned several additional tasks. He begins to consume alcohol to cope with the increasing workload. George also becomes demanding and overly critical of his coworkers and his family. In this example, George is exhibiting _____.

1) physiological strain

2) psychological strain

3) behavioral strain

4) nonwork strain

5) cognitive strain

Question 24

Which of the following is not true about Type A behavior pattern?

1) It has a direct influence on the level of stressors that a person confronts.

2) It refers to people who tend to be hard-driving and have a strong desire to achieve.

3) It has been directly linked to the coronary heart disease.

4) It promotes physiological but not psychological and behavioral strains.

5) It refers to behavior patterns such as sense of time urgency.

Question 25

There are two major types of social support:

1) physiological and behavioral.

2) instrumental and emotional.

3) physiological and psychological.

4) internal and external.

5) behavioral and cognitive.

Question 26

A supervisor appears understanding and empathizes with his subordinates when they experience work-related stress. In the example, the supervisor provides:

1) instrumental support.

2) emotional support.

3) tangible support.

4) physiological support.

5) cognitive support.

Question 27

Danny is an associate with Valley Chartered Accounts in New York. Among various other work commitments, Danny has to file the tax returns of Emerald Builders, an important client. It is a job with heavy workload and a short turnaround deadline. Sam, Danny's colleague, observed this stressful situation and volunteered to assist Danny in meeting the deadline. The support received by Danny can be best described as _____.

1) marginal support

2) physiological support

3) emotional support

4) adaptive support

5) instrumental support

Question 28

Hindrance stressors have a _____ relationship with organizational commitment.

1) weak positive

2) strong negative

3) strong positive

4) moderately negative

5) moderately positive

Question 29

As an alternative to managing stressors, many organizations teach employees to use _____ to counteract the effects of stressors by engaging in activities that slow the heart rate, breathing rate, and blood pressure.

1) heuristics

2) relaxation techniques

3) emotional suppression

4) primary performance appraisal

5) transactional analysis

Question 30

Which of these techniques attempt(s) to help people appraise and cope with stressors in a more rational manner?

1) Self-hypnosis techniques

2) Relaxation techniques

3) Catharsis

4) Cognitive-behavioral techniques

5) Free association